Refund policy

Last updated: September 30, 2026

We want you to love every piece you bring home. If something is not quite right, you can return it within 30 days of delivery.

Eligibility

Items must be unused, in their original condition and original packaging, with all parts and accessories included.
Proof of purchase (your order number) is required.
Final sale items, gift cards and custom or made to order pieces cannot be returned unless they arrive damaged or faulty.

How to start a return

Email support@newhaveninteriors.com with your order number and the item you would like to return. We will reply with the return address and instructions. Please do not send items back without contacting us first, as returns sent to the wrong address cannot be processed.

Return shipping

For change of mind returns, the customer is responsible for return shipping costs, and original shipping fees are non refundable. We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty, or is not what you ordered, email us within 7 days of delivery with your order number and photos. We will cover the cost and send a replacement or issue a full refund, whichever you prefer. In many cases you will not need to send the item back.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order once the return is approved.

Refunds

Once your return is received and inspected, we will email you to confirm. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card provider may take a few extra days to post it.

Cancellations

You can cancel an order free of charge before it has been dispatched. Email us as soon as possible; once an order has shipped, it follows the returns process above.